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Contacting Customer Care

If you ever need help, were here to make sure your experience is smooth and secure.

Before reaching out, have a quick look through our Help Centre - our most common questions about accounts, subscriptions or app issues are already answered there.

How to Reach Us

The fastest way to reach us is by email, please click here to get in contact.

Our team typically replies within 48 hours, though we often respond sooner. 

Please include as much detail as possible (your registered email, name on account, screenshots if relevant and description of the issue) so we ca help you efficiently.

⚠️ Stay Safe From Impersonators

Unfortunately, scammers may attempt to contact you under the name of Hayafi. To keep yourself safe:​

  • We never offer phone support.

  • We will never ask for your password, verification code or payment details outside the official Hayafi app or website.

  • We will never contact you from a gmail account or by WhatsApp.

  • Our only current support email is support@hayafi.app

  • "Hayafi.app" is our only official domain name.

If you are contacted by or see anyone pretending to represent Hayafi, please report it immediately to the same email above.

For Press or Partnership Enquiries 

We'll route your message to the appropriate department and respond as soon as possible.

Company & Regulatory Details

Hayafi Ltd

 

Company Number: 16414980

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Registered in England and Wales

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Registered Address: 5 Brayford Square, London E1 0SG

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Email: Hello@hayafi.app

Support Hours

Our team works Monday to Friday, 9AM to 6PM (UK time)

We're closed on weekends and public holidays, but you can still send your querys anytime - we'll reply as soon as we're back online.

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